Saye Support
Almindelige problemer og hvordan du løser dem.
Mit kamera eller min mikrofon virker ikke
Camera or microphone permission was denied. Allow it from the lock icon in your browser’s address bar and try again. Test kamera og mikrofon
Jeg kan ikke oprette forbindelse på mit arbejdsnetværk
Where UDP is blocked, the connection falls back to TCP and, if needed, to TURN/TLS on port 443, so people behind firewalls can join too.
Mac-appen vil ikke åbne
Gå til Systemindstillinger → Anonymitet og sikkerhed, klik på “Åbn alligevel” nederst, og bekræft. Download
Windows viser en advarsel
Hvis Windows advarer: “Flere oplysninger” → “Kør alligevel”.
Who can enter a room?
The host at any time; registered attendees and approved volunteers close to the event time. For invite-only listings, only invited people.
Which browsers support live captions?
Captions are produced by the speaker’s browser: Chrome and Edge. Safari and Firefox users see others’ captions and can translate them into their language.
Are meetings recorded?
Only if the host starts a recording. Everyone in the room sees a notice and a consent prompt; anyone who declines can stay with camera and microphone off. Recordings are kept in hangel’s Drive and deleted after 180 days. Join and leave times are always recorded.
Hvor finder jeg indstillingerne for tilgængelighed?
I rummet kan du bruge tilgængelighedsknappen i titellinjen eller trykke på A: stor tekst, høj kontrast, undertekster, tegnsprogstolk og genveje. Tilgængelighed