Oda Support
Common problems and how to fix them.
My camera or microphone isn't working
Camera or microphone permission was denied. Allow it from the lock icon in your browser’s address bar and try again. Test camera and microphone
I can't connect on my work network
Where UDP is blocked, the connection falls back to TCP and, if needed, to TURN/TLS on port 443, so people behind firewalls can join too.
The Mac app won't open
Go to System Settings → Privacy & Security, click “Open Anyway” near the bottom and confirm. Download
Windows shows a warning
If Windows warns: “More info” → “Run anyway”.
Who can enter a room?
The host at any time; registered attendees and approved volunteers close to the event time. For invite-only listings, only invited people.
Which browsers support live captions?
Captions are produced by the speaker’s browser: Chrome and Edge. Safari and Firefox users see others’ captions and can translate them into their language.
Are meetings recorded?
Only if the host starts a recording. Everyone in the room sees a notice and a consent prompt; anyone who declines can stay with camera and microphone off. Recordings are kept in hangel’s Drive and deleted after 180 days. Join and leave times are always recorded.
Where are the accessibility settings?
In the room, use the accessibility button in the title bar or press A: large text, high contrast, captions, a sign language interpreter and shortcuts. Accessibility